T-Mobile in Clovis, CA Open now

Reviews about T-Mobile

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  October 29, 2019, by D G
  Horrible experience exchanging a not working galaxy s7 that they gave me. I used the warranty to receive another phone that they said was "new". I asked again if they were sure it was new and working in which they verified. I also had to pay the fee for the phone by the way. So, I go in the next day to smart switch and they send me home. I spend about two hours fixing everything up to find the phone doesn't have any signal. I go back in the next day for them to tell me it's used and that I have to wait again for another, Maya the employee told me this, and that I have to pay again. So, by this time she's pretty annoyed and I can tell. I go in the next day and use Samsung pay which didn't work because their system isn't working, so I have to drive all they home. I come back to Nanita, their employee, at this point her customer service is going downhill because she's annoyed that I'm annoyed at their incompetence. I also have to mention that their district manager is about six feet away letting this happen. I have to take over and Smart switch myself and factory reset my phone myself. I ask her if it's done and she replies with a bad look, no eye contact with a sad "Yeah". I don't say a word and leave. Horrible experience. I called customer service and they told me I shouldn't have had to pay a fee if the phone wasn't working at which Nanita said you had to but she didn't know why.